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Gwen Mueller

Director of Technology | Information Technology and Services

• Midwest, USA
• LinkedIn

Gwen Mueller is an IT Director, Strategist, Creative Thinker

Gwen Mueller's Bio:

Gwen Mueller's Experience:

• Information Technology (IT) Infrastructure Director at Herzing University

  December 2019 - Present

  Strategic management of Herzing University's IT infrastructure and operations, campus technologies, and the support desk for all campus locations.

• Director, Information Technology at Alliance for Strong Families and Communities

  April 2016 - December 2019 | Milwaukee, WI

  • Strategically set technology direction to meet the goals of the Alliance for Strong Families and Communities, FEI Behavioral Health, and Ways to Work • Launch cybersecurity program reducing phish-prone baseline of 36% successfully to 2.5% in 12 months. • Eliminate a local data center after completing a successful move of tier 1 application within a 3-month period while staying within the budget allotted. • Supervise 4-person technical team that supports 100 employees within multiple locations throughout the country. • Consult with SaintA; restructuring department by implementing emerging technologies and hiring committee for CIO. • Administer logistics for office moves in Milwaukee, WI network operations center and Washington D.C HQ. • Maintain HIPAA compliance while creating new building network design and moving business locations. • Implement Virtual Call Center with remote agent model for business continuity and disaster recovery. • Facilitate effective Association National Conference cybersecurity round-tables. • Revise help desk runbook and ticketing categories to illuminate resource issues and create new team positions. • Establish weekly/monthly help desk analysis, training surveys, and customer service surveys to measure success. • Increase help desk Net Promoter Score (NPS) over 40 points in one year while clearing backlog of tickets. • Establish vendor governance, vulnerability assessment and penetration testing programs. • Create succession plans, document and fully trained team resilience.

• Director of Technology at Divine Savior Holy Angels High School

  July 2008 - March 2016

  • Lead technology leadership groups with board committee, faculty, and students with emphasis on Bring Your Own Device program, mapping curriculum to ISTE tech standards (National Educational Technology Standards), standardized tech classroom design and developed a school app. • Present edtech topics and strategic plans to executives, faculty, students, parents, alumnae and community members. • Support network objectives and business continuity initiatives for over 750 students, faculty and staff. • Oversee implementation of an integrated Student Information System and prepare for WISEdata compliance. • Investigate, correct and/or escalate to project management in order to meet goals.

• Client Manager at Digital Measures

  January 2008 - June 2008

  • Efficiently prepare presentations for stakeholders through the use of visuals to reduce demonstration time. • Educate and build a collaborative relationship with clients on system administration and day-to-day operations. • Build and deepen productive relationships with prospective and competitive customers to drive sustained growth. • Optimize business processes through the development of mission driven custom applications.

• IT Manager at Girl Scouts of Great Blue Heron

  January 2007 - January 2008

  • Direct technology and communications consolidation of 4 councils servicing 33,000+ young girls and 8,000 volunteers. • Reduce spam by 98% through development of innovative filtering product improving business operations. • Perform detailed assessments of risks to determine constraints and develop mitigation strategies for any opportunity. • Data analysis and research to define scopes, allocate resources for maximum equity during projects.

• IS Technical Services - Professional at University of Wisconsin Milwaukee

  March 2002 - December 2006

  Supervised 4-person technical team supporting 7 buildings with over 3,200 student residents and 70 administrative staff. Administered technology infrastructure, coordinated cross-function and cross-campus teams, managed new systems implementations, and developed education sessions and materials for staff and students.

Gwen Mueller's Education:

• University of Wisconsin-Milwaukee

• University of Wisconsin-Milwaukee - School of Business Administration

  BA
  Concentration: Management Information Systems

Gwen Mueller's Interests & Activities: